Void if label (sticker) is removed: Our refurbished cellular phones have warranty labels on one of the screws on the back of the handset.  This sticker indicates when the unit was (1) purchased,  (2) the technician #  that worked on the order.  Do not remove/puncture the sticker to get to the screw.  This will void the warranty/ guarantee policy of the handset.  In addition, Do not revoke / change / reprogram the software in the handset this will void any warranty/ guarantee that the handset may carry. Any changes to the handset's software is done at customer risk. Warrantee void if: The cellular phone handset has been: exposed to water / physical damaged / customer abused or has been tempered with. 30- DAY Money Back Guarantee Privilege: Any equipment received from Wireless Warehouse USA not as represented or expected by Customer may be returned for an exchange, money back of other product or credit for future purchases within 30 days of the shipment.  We will give money back, exchange or credit for up to 10 units of the total order.  Any returns exceeding 10 units will be subject to a 20% restocking fee charge. The equipment must be returned and received by us in the same condition that it was received.  Missing accessories, parts, box or writing on the box may result in decreasing replacement value.  Customer must indicate the fault of the equipment on a repair slip, do not use stickers.  RMA form must be filled out and sent to us by fax or email.  Any phone without an indication of repair will be return to customer without been repaired.  We will call / fax / E-mail the RMA number. 90-Day Repair Warranty / Exchange: Wireless Warehouse USA will exchange or repair any defective refurbished or new phone purchased from our company within 90 days of the original shipment (or sticker date) unless otherwise stated. In the event that we are unable to repair the phone, a replacement of the same model will be granted to the customer. If the identical unit is unavailable, we will replace it with any unit of equal value, or issue a credit for the current market value (of the handset) to be applied to future purchases.  Current market value may change without notice. We will only replace or issue credit for those units sent in without any missing accessories or parts. Missing items may result in a decrease in replacement value. All refused or out-of-warranty products will be returned to the customer at their own expense.  We will charge the customer for handling: receiving, inspecting and returning to the customer any product which is found to be ineligible for warranty, or we did not originally sold to the customer. Our warranty only applies to whom the unit was originally sold to. Returns will not be honored to the third party or end-user (customer). Wireless Warehouse USA is not responsible for any incidental or consequential damage resulting from exercise of this limited warranty. In case if the handset become defected within the period of the warrantee, the handset must be sent back to us on the customer expenses along with RA # and RMA form. Once we receive the defected unit(s), our warranty center will work on the returned product and repair the faulty part. Please allow 7-10 business days to process your units once it has arrived to our facility.  We do not change the housing of the handset nor make the handset look like new again. The handset will be returned and should not have the problem that was specified when it was received. Return Authorization Number (RA#): All units sent in for warranty must be accompanied by an assigned RMA # and a service slip. All requests for warranty must be placed in writing.  Fax or email the filled RMA Form to the Warranty Department prior to sending cellular phone back to us. Equipment sent to Wireless Warehouse without a number will be refused and returned to the sender at their cost. The assigned number must appear on the shipping box.  All phones must be returned to us complete (handset, battery/battery door, travel charger, box, insert). Refused Shipments: Any Wireless Warehouse USA equipment refused after shipping will result in charges applied to customer account for shipping (to the customer and back to us) and restocking fee.  The restocking fee charges will be 10% of the total invoiced amount of the refused shipment.  Any order that is returned to us and reshipped to the customer will result in additional shipment fee.  These fees are added to the original invoice total. Non Sufficient Funds Checks Any check Wireless Warehouse USA received that returned due non-sufficient funds will result in $25.00 per check surcharge and those charges to be added to future charges.